Frequently Asked Questions
What about Shipping?
We are moving to Austin soon, but I will be back and forth to San Angelo quite often so I am happy to bring something with me unless you need it immediatey. If you live in the Austin area, I can deliver for free (in the city limits) or we can arrange a pick up. As for shipping outside of Austin or San Angelo, I ship small prints at no charge. If you do not purchas eon this site and would rather deal with check/cash/venmo, for paintings larger than 12", I will be in touch with shipping options after you purchase your painting. If you purhcase online, the shipping is included unless you select 'local delivery.' If it's in San Angelo, you will have to wait until I am back in town for a free delivery!
If I am local (Austin) do I need to use the online shopping cart?
No! I am happy to work with you via email, messaging (on FB or Instagram) or if you my personal number please feel free to shoot me a text!
How can I see more detailed photos?
First, I suggest going to the "Shop the entire collection" which takes you to a more high definition website. This site has photos that allow you to zoom closer to the images. OR
Please email me at [email protected] if you have questions about my art. I know the quality of the photos from my shopping cart are not always crisp or large enough, so I am happy to send more photos, or meet with you about a certain piece.
Can I see how it looks in my home before I purchase?
If you live in San Angelo or Austin, I am happy share it with you for up to a week before you make a decision. I will need a check or deposit for 1/2 the amount of the painting that will hold until you make your decision. I undertand art can be a big purchase, and you should take your time making sure it's the just what you envisioned. This option is only available for clients who live in the San Angelo or Austin markets.
Do you offer refunds?
All original artwork is a final sale. Products purchased from Fine Art America (Prints and products) can be returned to their faciity and they will process the return.
Do you accept checks?
Due to a recent art scam attempt, I am no longer accepting any checks for online sales. Personal or business checks are only accepted if I have a personal relationship with my client and know them well.
What form of payment is acceptable?
I accept credit cards through the paypal button below, Venmo (@Elena-Kent) or cash. Checks only accepted if I know you personally.
If you have any further questions, please email me at [email protected]
*Tax is included